Delivery
Orders until 22:00 are usually delivered by DHL (PostNL for Belgium) the next business day to the delivery address specified by the customer. This applies to pre-paid orders, deliveries within the Netherlands and Belgium and orders from Monday to Friday.

POST NLDHL

Delivery times to other countries

 Country  Delivery time
 Netherlands, Belgium  Next working day
 Germany  2 - 3 working days
 France  3 - 4 working days
 Denmark, Sweden, Luxembourg, Poland  3 - 4 working days
 Austria, Norway, Switzerland  3 - 6 working days
 Ireland, Spain, Portugal, Slovenia  4 - 5 working days
 Italy, Slovakia, Czech Republic, Hungary, Bulgaria, Romania, Estonia, Latvia, Lithuania, Finland  4 - 6 working days
 Greece  6 - 9 working days
   
 Countries outside Europe  
 Canada  6 - 10 working days
 Australia  6 - 12 working days
 United States  8 - 10 working days


* Please note that the above delivery times are indicative and are excluding possible time taken by customs (for countries outside the European Union)
* If your country is not listed above, please contact us for the available delivery options.

Shipping costs
The Netherlands: Free from € 50 (otherwise € 5.95)
Belgium: Free from € 50 (otherwise € 6.95)
Germany: Free from € 50 (otherwise € 6.95)

Other countries: The shipping costs are automatically calculated in the order overview when ordering.

Returns
You have the right to cancel the order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return the product.

Step 1. Register your return here and download the return label.

Return conditions:
- The article is undamaged and not used
- Original plastic packaging, labels, tags and other items need to be included
- A packing slip, copy of the invoice, or order reference is included in the box
- Due to hygiene, Knowledge Cotton underwear unfortunately cannot be returned

Step 2. Print the return label and send the product in, for example, a box to prevent damage during transport.

Step 3. The purchase amount (excl. shipping costs, if any) will be returned within 14 days after receipt and approval of the return. When transferring the purchase amount back to the customer, we use the payment method that was used for the original purchase. There are no costs for this.

Return costs

The Netherlands, Belgium and Germany
Returns from the Netherlands, Belgium and Germany are completely free for all orders over €50. If your order is under €50, the return label (€4.95) will be deducted from the amount to be refunded.

France
Returns from France can be made at a reduced rate of €6.95 via our return portal. Of course you can also return the item at your own expense to the return address below (when the order falls within the return period).

Other countries
The return costs are the responsibility of the customer. We have return labels available via our return portal for the following countries: Austria, Bulgaria, Czech Republic, Denmark, Estonia, Spain, Finland, Croatia, Hungary, Ireland, Italy, Lithuania, Luxemburg, Poland, Portugal, Romania and Slovenia. 

If you do not want to use this (or if your country is not listed), you can send the return to the return address listed below. In that case, be aware you will need to register the return by e-mailing our customer service.

Please also note that any returns made from non-EU countries (e.g. Switzerland, USA, etc.) might be taxed with Dutch VAT (21%) upon re-entry into the EU. These possible costs are the responsibility of the customer.

Return address:
Thunderkraft
Kerkeplaat 11
3313 LC Dordrecht
The Netherlands

Complaints
Is your order incomplete, are items damaged or do you have a comment or complaint? Please contact our customer service and, if possible, send photos with which the complaint can be seen as clearly as possible. We will try to resolve the complaint as quickly and as well as possible.


Thunderkraft
www.thunderkraft.com